Customer Relationship Management for ISP in php
Customer Relationship Management for ISP in php
PROJECT ID: PHP35
The main idea is to implement an online system for managing the internet customers and complaint system for customers for raising complaints on the issues related to ISP provider and provide best customer care service for users using this application. There are many Internet security providers in a country that will provide internet services for users on different packages. Basically ISP works on three connections, Dial Up using telephone service, Broad band and wireless connections.
Admin manages the whole system by performing task such as adding/viewing/editing/deleting employee details. System allows admin to add customer details and predict the internet plans based on their business type, region or age. Internet plan expiry dates of each customer will be displayed to admin if the plan is expiring in 5 days. All the complaint details will be displayed to the admin as well as employee to enter the complaint resolution.
Employee can login using valid id and password which is provided by the admin. After login, employee can view all the unsolved complaints received from the customers. After resolving the complaint, employee can update the provided resolution and close the complaint. Once the complaint is closed, an email will be sent to customer will resolution details. After receiving the mail, customer can view the resolution and can rate accordingly. Admin can view the report of complaint resolution provided by the employee. Report will be displayed in the form of pie chart.
Advantages
1. System is easy to understand and user friendly.
2. The system is purely based on prediction which predicts an internet plan for the customer.
3. Admin can easily view employee report based on the resolution provided on the complaint.
4. Reports will be graphically represented in the form of pie chart.
SOFTWARE REQUIREMENTS:
· Front End – PHP
· Back End – MySQL 5.0
· Server – Apache Server 2.0
· Design Tool – Macromedia Dreamweaver 8.0
·
Documentation Tools – Microsoft Word
HARDWARE REQUIREMENTS:
· 233 MHz processor.
· 128 MB SD-RAM
· 2 – 4 GB Hard-Disk.
· 4x Compact Disk drive or quicker.
· 1.44 MB Floppy Disk Drive.
·
Monitor. [ 640 x 480 Display
TABLE OF CONTENTS
·
Title
Page
·
Declaration
·
Certification
Page
·
Dedication
·
Acknowledgements
·
Table of
Contents
·
List of
Tables
· Abstract
CHAPTER SCHEME
CHAPTER ONE: INTRODUCTION
CHAPTER TWO: OBJECTIVES
CHAPTER THREE: PRELIMINARY
SYSTEM ANALYSIS
·
Preliminary
Investigation
·
Present System in Use
·
Flaws In Present System
·
Need Of New System
·
Feasibility Study
·
Project Category
CHAPTER FOUR: SOFTWARE
ENGINEERING AND PARADIGM APPLIED
·
Modules
·
System / Module Chart
CHAPTER FIVE: SOFTWARE AND
HARDWARE REQUIREMENT
CHAPTER SIX: DETAIL SYSTEM
ANALYSIS
·
Data Flow Diagram
·
Number of modules and
Process Logic
·
Data Structures and Tables
·
Entity- Relationship
Diagram
·
System Design
·
Form Design
·
Source Code
·
Input Screen and Output
Screen
CHAPTER SEVEN:
TESTING
AND VALIDATION CHECK
CHAPTER EIGHT:
SYSTEM SECURITY MEASURES
CHAPTER NINE:
IMPLEMENTATION, EVALUATION &
MAINTENANCE
CHAPTER TEN:
FUTURE SCOPE OF THE PROJECT
CHAPTER ELEVEN: SUGGESTION AND CONCLUSION
CHAPTER TWELE: BIBLIOGRAPHY& REFERENCES
Other Information
|
PROJECT
SOFWARE |
ZIP |
|
PROJECT REPORT PAGE |
60
-80 Pages |
|
CAN BE USED IN |
Marketing
(MBA) |
|
PROJECT COST |
1500/-
Only |
|
PDF SYNOPSIS COST |
250/-
Only |
|
PPT PROJECT COST |
300/-
Only |
|
PROJECT WITH SPIRAL BINDING |
1750/-
Only |
|
PROJECT WITH HARD BINDING |
1850/-
Only |
|
TOTAL
COST (SYNOPSIS, SOFTCOPY, HARDBOOK, and SOFTWARE, PPT) |
2500/-
Only |
|
DELIVERY TIME |
1
OR 2 Days (In
case Urgent Call: 8830288685) |
|
SUPPORT / QUERY |
|
|
CALL |
8830288685 |
|
|
help@projectsready.in |
|
[Note:
We Provide Hard Binding and Spiral Binding only Nagpur Region] |
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